Operations Management - grade 9
Example job roles: Head of Service Area, Senior Management
Level: SeniorÌýÌý
Experiences
Activities and responsibilities likely to be required when working at this level
- Actively supporting the development and implementation of short-term and long-term strategy
- Working with the relevant senior managers to set the strategic direction and leadership for the relevant area, while ensuring adequate workforce planning is in place to deliverÌý
- Responsibility for leadership
- Innovation and new ways of thinking
- Providing leadership and direction to staff
- Developing KPI’s and using management information
- High level financial management
- Influencing and negotiating
- Leading organisational change
- Stakeholder engagement and managing relationships at a senior level, both internal and external
- Managing staff wellbeing and/or complaints including dealing with grievances and appeals
- Managing large scale departments working in very dynamic environmentsÌý
- contribute to decision-making at a senior management level
- representing department or Â鶹´«Ã½ÊÓƵÍøÕ¾ on internal and external working groups
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Managing a team
- Demonstrating commitment to change and innovation
- Contribute to the development of strategy
- Resource planning and management
- Dealing with complex HR issues
Learning from othersÌýÌý
- Taking a lead role in a Community of Practice
- Chairing meetings and working/project groups
- Representing your department at institutional levelÌý
- Senior team network
- Presenting to governance groups and project boards
- Network with senior colleagues across Â鶹´«Ã½ÊÓƵÍøÕ¾ and across other institutions
- Attending and presenting at conferences
Formal learning
- Leadership training
- Project management qualification
- Managing large budgets/finance training
*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.
Transferable skills and competencies
Â鶹´«Ã½ÊÓƵÍøÕ¾ uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.
Adhering to principles and values
- Upholding ethics and values
- Acting with integrity
- Utilising diversity
- Showing social and environmental responsibility
Entrepreneurial and commercial thinking
- Monitoring markets and competitors
- Identifying business opportunities
- Demonstrating financial awareness
- Controlling costs
- Keeping aware of organisational issues
Formulating strategies and concepts
- Thinking broadly.
- Approaching work strategically.
- Setting and developing strategy.
- Visioning
Ìý
Â鶹´«Ã½ÊÓƵÍøÕ¾ Ways of Working
These describe expected behaviours in line with Â鶹´«Ã½ÊÓƵÍøÕ¾ culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
Job family
Find out more about the Operations ManagementÌýjob family
Other Operations Management profiles:Ìý
Print versions
Career case studies
Progression canÌýlead to this type of Operations ManagementÌýrole.Ìý
Katy Hamilton
Faculty Operations Manager
Dr Wing-Chau Tung
Institute Manager and Co-Chair Equality Challenge Team
Manpreet Karir
Finance and Operations Administrator