Example job roles: This covers a broad range of roles delivering general administrative and operational support.
Level:Ìý¶Ù±ð±¹±ð±ô´Ç±è¾±²Ô²µ/³§°ì¾±±ô±ô±ð»åÌýÌý
Experiences
Activities and responsibilities likely to be required when working at this level
- Providing front of house service and general office administration support
- Using face-to-face, phone and emailÌýcommunication, escalating appropriately
- Coordinating and administering basic finance processes (e.g. raisingÌýagreed Purchase Orders and Inter Departmental Transfers (IDTs)
- Supporting financial reporting
- AdditionalÌýresponsibility and proactivity around taking action where required
*Roles within a medical/science and engineering settings could include additional duties such as; providing aÌýservice to laboratories on a day to day basis; awareness of health and safety issues.
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Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Familiarity with Â鶹´«Ã½ÊÓƵÍøÕ¾ regulations.
- Relevant experience delivering customer service support.
- An ability to work in other areas or teams
- Reviewing, advising on and improving processes and procedures.
Learning from othersÌýÌý
- Work shadowing; joining a Community of Practice (CoP).
- Connecting with peers and colleagues from other teams.
- Receiving mentoring support or obtaining feedback from your manager and peers.
Formal learning
- General MS Office applications.
- Health and Safety training (e.g. Fire Evacuation Marshall (FEM), Emergency First Aid at Work (EFAW)
- Finance and HR training.
- Website content management training.
- Data reporting.
- And other relevant Â鶹´«Ã½ÊÓƵÍøÕ¾ systems training.
*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.
Transferable skills and competencies
Â鶹´«Ã½ÊÓƵÍøÕ¾ uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.
Following instructions and procedures
- Following directions.
- Following procedures.
- Time keeping and attending.
- Demonstrating commitment.
- Showing awareness of safety issues.
- Complying with legal obligations.
Working with people
- Understanding others.
- Adapting to the team.
- Building team spirit.
- Recognising and rewarding contributions.
- Listening.
- Consulting others.
- Communicating proactively.
- Showing tolerance and consideration.
- Showing empathy.
- Supporting others.
- Caring for others.
- Developing and communicating self-knowledge and insight.
Achieving personal work goals
- Achieving objectives.
- Working energetically and enthusiastically.
- Pursuing self-development.
- Demonstrating ambition.
Â鶹´«Ã½ÊÓƵÍøÕ¾ Ways of Working
These describe expected behaviours in line with Â鶹´«Ã½ÊÓƵÍøÕ¾ culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.